CM.com incident

HALO - tool call failures

Resolved after 3 hours 59 minutes, affecting Studio, on May 7, 2026.

monitoring May 07, 2026, 09:20 AM UTC

A fix has been implemented and we are monitoring the results.

Started
May 07, 2026, 08:50 AM UTC
Resolved
May 07, 2026, 12:49 PM UTC
Duration
3h 59m
Detected by Pingoru
May 07, 2026, 08:50 AM UTC

Affected components

Studio

Update timeline

  1. investigating May 07, 2026, 08:50 AM UTC

    We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.

  2. identified May 07, 2026, 08:50 AM UTC

    We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.

  3. identified May 07, 2026, 09:05 AM UTC

    We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.

  4. monitoring May 07, 2026, 09:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 07, 2026, 12:49 PM UTC

    This incident has been resolved.

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