CM.com incident

MSC - Performance Degradation

Minor Vendor's status page →

Resolved after 1 hour 12 minutes, affecting Agent Inbox and SMS - Regular and 1 more, on January 13, 2026.

monitoring Jan 13, 2026, 02:25 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 13, 2026, 02:20 PM UTC
Resolved
Jan 13, 2026, 03:32 PM UTC
Duration
1h 12m
Detected by Pingoru
Jan 13, 2026, 02:20 PM UTC

Affected components

Agent InboxSMS - RegularE-MailWhatsApp BusinessWeb ConversationsFacebook MessengerWebchatScripted ChatbotInstagram Messenger

Update timeline

  1. investigating Jan 13, 2026, 02:20 PM UTC

    There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

  2. investigating Jan 13, 2026, 02:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 13, 2026, 02:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 03:32 PM UTC

    This incident has been resolved.

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