Resolved after 3 hours 14 minutes, affecting Scripted Chatbot, on January 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Scripted Chatbot
Update timeline
- investigating Jan 17, 2026, 12:10 PM UTC
We are currently investigating an issue where messages may appear to be duplicated and snoozed chats could reappear.
- monitoring Jan 17, 2026, 12:29 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 17, 2026, 01:50 PM UTC
The previous fix did not work, we are working on a new fix.
- monitoring Jan 17, 2026, 02:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2026, 03:25 PM UTC
This incident has been resolved.
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