Resolved after 2 hours 27 minutes, affecting HALO Voice and Inference, on January 27, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Jan 27, 2026, 01:07 PM UTC
We're experiencing issues with HALO's voice channel at the moment. Intermittent connection issues for audio streams. We're currently investigating this issue.
- monitoring Jan 27, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 27, 2026, 01:29 PM UTC
We are currently investigating this issue.
- investigating Jan 27, 2026, 01:34 PM UTC
We are continuing to investigate this issue.
- investigating Jan 27, 2026, 01:57 PM UTC
Our inference providers are currently experiencing issues. As a result of this agent processing across all channels is experiencing outages. We're looking to resolve the issue as soon as possible
- investigating Jan 27, 2026, 02:09 PM UTC
We are continuing to investigate this issue.
- resolved Jan 27, 2026, 03:35 PM UTC
This incident has been resolved.
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