Resolved after 1 hour 54 minutes, affecting Agent Inbox and E-Mail and 1 more, on January 27, 2026.
A fix has been implemented and we are monitoring the results. AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.
Affected components
Agent InboxE-MailWebchat
Update timeline
- investigating Jan 27, 2026, 01:57 PM UTC
We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.
- monitoring Jan 27, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results. AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.
- resolved Jan 27, 2026, 03:51 PM UTC
This incident has been resolved.
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