CM.com incident
Ticketing - General Admission / Scan App experiencing an outage
Critical Vendor's status page →
Resolved after 40 minutes, affecting Ticketing NXTGN and Scan app, on January 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Ticketing NXTGNScan app
Update timeline
- investigating Jan 28, 2026, 03:02 PM UTC
We are currently investigating an issue with our General admission dashboard/shop and Scan App. Customers may experience issues with loading the dashboard.
- investigating Jan 28, 2026, 03:08 PM UTC
We are continuing to investigate this issue.
- investigating Jan 28, 2026, 03:09 PM UTC
We are continuing to investigate this issue.
- identified Jan 28, 2026, 03:13 PM UTC
The dashboard and shop are slowly starting to get back up and running
- monitoring Jan 28, 2026, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 03:43 PM UTC
This incident has been resolved.
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