Resolved after 1 hour 33 minutes, affecting Agent Inbox, on January 29, 2026.
The incident is resolved. Please be advised that a refresh of the app is necessary for the fix to take effect.
Affected components
Agent Inbox
Update timeline
- investigating Jan 29, 2026, 12:46 PM UTC
We’ve identified a bug affecting customers who use the auto translations feature. Outgoing messages are currently not being translated into the customer’s language as expected. Our team is investigating the issue and working on a fix. An ETA will be shared as soon as it becomes available.
- resolved Jan 29, 2026, 02:19 PM UTC
The incident is resolved. Please be advised that a refresh of the app is necessary for the fix to take effect.
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