Resolved on February 25, 2026.
We encountered issues with email delivery starting on February 26, 2026, at 00:17 CET. During this period, all email campaigns were unable to be delivered during the send-out process. Root Cause: The issue was caused by a lost connection to the backend system responsible for email delivery due to faulty breakout cables. Current Status: As of 10:45 CET on February 26, 2026, email delivery has resumed, and emails are being successfully sent. We are actively monitoring the email routing service to ensure the issue is fully resolved.
Update timeline
- resolved Feb 26, 2026, 09:02 AM UTC
We encountered issues with email delivery starting on February 26, 2026, at 00:17 CET. During this period, all email campaigns were unable to be delivered during the send-out process. Root Cause: The issue was caused by a lost connection to the backend system responsible for email delivery due to faulty breakout cables. Current Status: As of 10:45 CET on February 26, 2026, email delivery has resumed, and emails are being successfully sent. We are actively monitoring the email routing service to ensure the issue is fully resolved.
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