CM.com incident

Mobile Service Cloud, Handover issues

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Resolved on March 23, 2026, affecting Agent Inbox and Web Conversations.

resolved Mar 23, 2026, 01:44 PM UTC

Customers are experiencing issues with chat handovers not being handovered to an agent. Actions have been taken to solve this issue. We are monitoring the results.

Started
Mar 23, 2026, 01:44 PM UTC
Resolved
Mar 23, 2026, 01:44 PM UTC
Duration
–
Detected by Pingoru
Mar 23, 2026, 01:44 PM UTC

Affected components

Agent InboxWeb Conversations

Update timeline

  1. resolved Mar 23, 2026, 01:44 PM UTC

    Customers are experiencing issues with chat handovers not being handovered to an agent. Actions have been taken to solve this issue. We are monitoring the results.

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