Resolved after 1 hour 48 minutes, affecting Scripted Chatbot, on May 5, 2026.
The issue has been resolved and services are operating normally. The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.
Affected components
Update timeline
- identified May 05, 2026, 07:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 09:20 AM UTC
The issue has been resolved and services are operating normally. The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.
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