Resolved after 8 hours 13 minutes, on December 5, 2025.
we have been informed that a fix has been deployed for the issue that was causing intermittent 5xx errors and connectivity disruptions on websites proxied through Cloudflare. Our team is closely monitoring the situation along with Cloudflare to ensure full service stability. If you continue to experience any issues, please reach out to our support team. We will provide further updates as needed.
Other major vendors with incidents that started within 30 minutes of this one
Update timeline
- investigating Dec 05, 2025, 09:05 AM UTC
We are aware of an ongoing Cloudflare network issue that may cause intermittent 5xx errors, connection timeouts, or degraded performance for applications using the Cloudways Cloudflare Add-on or any site proxied through Cloudflare directly. This aligns with the active incident reported on Cloudflare’s status page: https://www.cloudflarestatus.com/ Our engineering team is actively monitoring the situation and is in direct communication with Cloudflare to ensure the issue is resolved at the earliest. Customers who are not using Cloudflare are not affected. Further updates will be posted here as soon as new information becomes available.
- monitoring Dec 05, 2025, 09:16 AM UTC
we have been informed that a fix has been deployed for the issue that was causing intermittent 5xx errors and connectivity disruptions on websites proxied through Cloudflare. Our team is closely monitoring the situation along with Cloudflare to ensure full service stability. If you continue to experience any issues, please reach out to our support team. We will provide further updates as needed.
- resolved Dec 05, 2025, 05:18 PM UTC
This incident has been resolved.
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