Cloudways incident

Degraded Service Affecting Elastic Email Add-on

Cloudways experienced a minor incident on September 1, 2026 affecting Elastic Email, lasting 17h 37m. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2026, 07:42 AM UTC
Resolved: Sep 02, 2026, 01:20 AM UTC
Duration: 17h 37m
Detected by Pingoru: Sep 01, 2026, 07:42 AM UTC

Affected components

Elastic Email

Update timeline

investigating Sep 01, 2026, 07:42 AM UTC

We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.
monitoring Sep 01, 2026, 07:47 AM UTC

Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.
resolved Sep 02, 2026, 01:20 AM UTC

This incident has been resolved.