Cloudways incident
Rackspace Webmail Login & Mailbox Provisioning Issues
Resolved after 1 day 6 hours, affecting Rackspace Email, on October 12, 2026.
We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.
Affected components
Update timeline
- investigating Oct 12, 2026, 05:00 AM UTC
We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes. The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
- resolved Oct 13, 2026, 11:58 AM UTC
We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.
Your product runs on more than Cloudways
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services