Claras Outage History

Pingoru has recorded 21 incidents for Claras: 19 in the last 12 months and 0 in the last 90 days.

21incidents recorded

19last 12 months

0last 90 days

2 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Claras in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Minor June 16, 2026 AI Provider retired models 22h 35m Transcription, Clarity Plus, AI Tools, File Notes and 1 more

Started Jun 16, 2026, 01:41 AM UTC· resolved Jun 17, 2026, 12:16 AM UTC

identified Jun 16, 2026, 01:41 AM UTC

Our one of the AI Provider retired models on June 15th, expected different behaviours and result
resolved Jun 17, 2026, 12:16 AM UTC

Models were updated, please keep monitoring for outputs

Started May 08, 2026, 01:38 AM UTC· resolved May 08, 2026, 06:12 AM UTC

investigating May 08, 2026, 01:38 AM UTC

We're experiencing slow processing times due to an AI provider outage
monitoring May 08, 2026, 05:21 AM UTC

Our providers implemented a fix and we are monitoring the result.
resolved May 08, 2026, 06:12 AM UTC

Incident resolved

Minor April 24, 2026 Outage with Downstream AI Provider 58m Transcription, Clarity Plus, AI Tools, File Notes and 1 more

Started Apr 24, 2026, 03:03 AM UTC· resolved Apr 24, 2026, 04:01 AM UTC

investigating Apr 24, 2026, 03:03 AM UTC

We are experiencing issues with our AI provider. File note and Document generation are affected.
resolved Apr 24, 2026, 04:01 AM UTC

This incident has been resolved.

Minor April 8, 2026 AI Provider partial outage 38m Transcription, Clarity Plus, AI Tools, File Notes and 1 more

Started Apr 08, 2026, 08:01 AM UTC· resolved Apr 08, 2026, 08:39 AM UTC

investigating Apr 08, 2026, 08:01 AM UTC

Our upstream AI provider has a partial outage, and we're experiencing slow processing times.
resolved Apr 08, 2026, 08:39 AM UTC

AI Provider identified the problem and releases fix

Minor March 10, 2026 Delayed file notes and attachment processing 23m Transcription, Clarity Plus, File Notes

Started Mar 10, 2026, 02:08 AM UTC· resolved Mar 10, 2026, 02:32 AM UTC

investigating Mar 10, 2026, 02:08 AM UTC

One of our service providers is currently experiencing issues. This is impacting background processing such as file notes and attachments. We'll continue to provide updates as they work to resolve the issue.
identified Mar 10, 2026, 02:28 AM UTC

We are continuing to monitor the situation. The service provider is currently implementing their fix. File notes and attachments will automatically be processed once everything is back online.
resolved Mar 10, 2026, 02:32 AM UTC

The issue has been resolved and file notes, attachments, and other items are currently being processed successfully.

Minor February 11, 2026 Error uploading files 9m Features, Live Recordings

Started Feb 11, 2026, 06:03 AM UTC· resolved Feb 11, 2026, 06:13 AM UTC

investigating Feb 11, 2026, 06:03 AM UTC

We're investigating an issue where some files are not uploading. This is impacting the ability to upload attachments, and finalise live recordings. Live recordings will remain saved to your device, and you'll be able to finalise them once the issue is resolved.
resolved Feb 11, 2026, 06:13 AM UTC

The issue is now resolved. This was a short intermitted outage from our storage provider. All live recordings will automatically finish uploading.

Minor February 2, 2026 Delayed background processing 51m Features, Transcription, Clarity Plus, File Notes

Started Feb 02, 2026, 07:52 AM UTC· resolved Feb 02, 2026, 08:43 AM UTC

identified Feb 02, 2026, 07:52 AM UTC

We are aware of some items taking longer to process than usual. We have identified the problem and working on a fix.
monitoring Feb 02, 2026, 08:09 AM UTC

The problem has been fixed and pending items (such as meetings, attachments, and clarity plus) will finish processing over the next few minutes.
resolved Feb 02, 2026, 08:43 AM UTC

All pending items have now finished processing.

Minor January 29, 2026 Intermitted errors throughout the platform 38m Features, Authentication, Live Recordings, Mobile App and 6 more

Started Jan 29, 2026, 08:33 AM UTC· resolved Jan 29, 2026, 09:11 AM UTC

investigating Jan 29, 2026, 08:33 AM UTC

We're currently investigating an issue causing errors across the application. Actions may be taking longer than usual, or not work at all.
monitoring Jan 29, 2026, 08:41 AM UTC

We have released a fix which has stopped the errors. We will continue to monitor the situation.
resolved Jan 29, 2026, 09:11 AM UTC

The problem has now been resolved.