CivicPlus incident

Service Disruption to Web Central Sites

Resolved after 4 hours 45 minutes, affecting Login and Login and 1 more, on July 23, 2026.

resolved Jul 23, 2026, 07:53 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Jul 23, 2026, 03:07 PM UTC
Resolved
Jul 23, 2026, 07:53 PM UTC
Duration
4h 45m
Detected by Pingoru
Jul 23, 2026, 03:07 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Jul 23, 2026, 03:07 PM UTC

    We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available.

  2. investigating Jul 23, 2026, 03:25 PM UTC

    We are currently investigating a service disruption affecting some Web Central sites. Users may not be able to access their site. We will provide an update within 15 minutes or sooner if additional information becomes available.

  3. investigating Jul 23, 2026, 03:45 PM UTC

    Our team is continuing to work on investigating the service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  4. monitoring Jul 23, 2026, 04:15 PM UTC

    Microsoft Azure is experiencing issues that may impact some functions. We are monitoring closely and will share updates as we receive them.

  5. monitoring Jul 23, 2026, 05:22 PM UTC

    Microsoft Azure has begun applying fixes to their service. We are monitoring closely and will share updates as we receive them.

  6. monitoring Jul 23, 2026, 07:03 PM UTC

    Microsoft Azure has begun applying fixes to their service, and we're starting to see improvements on our end. Some users may still experience intermittent impacts as these fixes continue to roll out. We are monitoring closely and will share updates as we receive them.

  7. resolved Jul 23, 2026, 07:53 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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