CivicPlus incident

Intermittent Service Disruption - SeeClickFix 311 CRM

Resolved after 3 hours 30 minutes, affecting Login and Login and 1 more, on October 22, 2026.

resolved Oct 22, 2026, 10:24 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Oct 22, 2026, 06:54 PM UTC
Resolved
Oct 22, 2026, 10:24 PM UTC
Duration
3h 30m
Detected by Pingoru
Oct 22, 2026, 06:54 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginLoginLoginLogin

Update timeline

  1. investigating Oct 22, 2026, 06:54 PM UTC

    We are applying fixes to SeeClickFix 311 CRM, which may cause requests integrated with other systems to stall or not be updated until further remediation is completed.

  2. monitoring Oct 22, 2026, 10:00 PM UTC

    A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  3. resolved Oct 22, 2026, 10:24 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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