CivicPlus incident

Degraded Performance with NextRequest

Resolved after 10 days 23 hours, affecting Login and Login and 1 more, on July 20, 2026.

resolved Jul 31, 2026, 08:28 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Jul 20, 2026, 09:12 PM UTC
Resolved
Jul 31, 2026, 08:28 PM UTC
Duration
10d 23h
Detected by Pingoru
Jul 20, 2026, 09:12 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Jul 20, 2026, 09:12 PM UTC

    We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update within 30 minutes or sooner if additional information becomes available.

  2. monitoring Jul 20, 2026, 09:56 PM UTC

    We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  3. investigating Jul 21, 2026, 05:43 PM UTC

    We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update within 30 minutes or sooner if additional information becomes available.

  4. investigating Jul 21, 2026, 06:28 PM UTC

    We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update within 30 minutes or sooner if additional information becomes available.

  5. investigating Jul 21, 2026, 07:12 PM UTC

    We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update when additional information becomes available.

  6. investigating Jul 21, 2026, 07:40 PM UTC

    We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update when additional information becomes available.

  7. monitoring Jul 21, 2026, 09:59 PM UTC

    We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  8. investigating Jul 27, 2026, 07:17 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update when additional information becomes available.

  9. monitoring Jul 30, 2026, 09:34 PM UTC

    We have implemented a fix and are actively monitoring system performance. If you experience issues, please contact support.

  10. resolved Jul 31, 2026, 08:28 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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