CivicPlus incident

Issue with Dismissing Announcement Modal

Resolved after 15 minutes, affecting Login and Login and 1 more, on July 9, 2026.

resolved Jul 09, 2026, 01:15 PM UTC

We experienced a brief issue this morning where an announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it.

Started
Jul 09, 2026, 01:00 PM UTC
Resolved
Jul 09, 2026, 01:15 PM UTC
Duration
15m
Detected by Pingoru
Jul 09, 2026, 01:00 PM UTC

Affected components

LoginLoginPaymentsLoginLoginPaymentsLoginLoginPaymentsPayments

Update timeline

  1. identified Jul 09, 2026, 01:00 PM UTC

    We have identified the cause of the issue affecting Community Development V4 and are actively working on a resolution. Users may continue to experience the modal popup until mitigation is complete.

  2. resolved Jul 09, 2026, 01:15 PM UTC

    We experienced a brief issue this morning where an announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it.

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