CivicPlus incident

Community Development V4 - Announcement Modal Issue

Resolved on July 9, 2026, affecting Login and Payments.

resolved Jul 09, 2026, 01:00 PM UTC

We experienced a brief issue this morning where a Pendo announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it.

Started
Jul 09, 2026, 01:00 PM UTC
Resolved
Jul 09, 2026, 01:00 PM UTC
Duration
–
Detected by Pingoru
Jul 09, 2026, 01:00 PM UTC

Affected components

LoginPayments

Update timeline

  1. resolved Jul 09, 2026, 01:00 PM UTC

    We experienced a brief issue this morning where a Pendo announcement modal on Community Development V4 could not be dismissed. We immediately disabled the announcement at 8:15 AM CDT, and the issue is now resolved. If you're still seeing the modal, please refresh your browser page to clear it.

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