CivicPlus incident

Intermittent Site Loading Issues

Resolved after 16 hours 2 minutes, affecting Payments and Login and 1 more, on June 23, 2026.

resolved Jun 24, 2026, 12:53 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Jun 23, 2026, 08:50 PM UTC
Resolved
Jun 24, 2026, 12:53 PM UTC
Duration
16h 2m
Detected by Pingoru
Jun 23, 2026, 08:50 PM UTC

Affected components

PaymentsLoginLoginPaymentsPayments

Update timeline

  1. investigating Jun 23, 2026, 08:50 PM UTC

    We are currently investigating an issue causing intermittent site loading. We will provide an update within 30 minutes or sooner if additional information becomes available.

  2. investigating Jun 23, 2026, 09:22 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  3. investigating Jun 23, 2026, 10:00 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available.

  4. investigating Jun 23, 2026, 10:56 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 1 hour or sooner if additional information becomes available.

  5. monitoring Jun 23, 2026, 11:33 PM UTC

    A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  6. resolved Jun 24, 2026, 12:53 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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