CivicPlus incident
Media files not playing back on Public or Admin Portal
Resolved after 18 hours 47 minutes, affecting Login and Login and 1 more, on June 3, 2026.
Media playback services have been restored to the Public Portal as well as Admin.
Affected components
Update timeline
- identified Jun 03, 2026, 07:25 PM UTC
We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete.
- identified Jun 03, 2026, 09:44 PM UTC
We have identified the cause of the issue affecting media playback on the Public Portal as well as Admin's and are actively working on a resolution. Users may continue to be unable to view media until mitigation is complete. Meetings will continue to be recorded and will be available for viewing after the service issue has been resolved.
- resolved Jun 04, 2026, 02:13 PM UTC
Media playback services have been restored to the Public Portal as well as Admin.
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