CivicPlus incident

Short service interruption for some websites

Resolved after 51 minutes, affecting Login and Payments and 1 more, on May 3, 2026.

resolved May 03, 2026, 06:51 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
May 03, 2026, 06:00 PM UTC
Resolved
May 03, 2026, 06:51 PM UTC
Duration
51m
Detected by Pingoru
May 03, 2026, 06:00 PM UTC

Affected components

LoginPaymentsLoginPaymentsLogin

Update timeline

  1. identified May 03, 2026, 06:00 PM UTC

    We have identified the cause of the issue affecting some central websites and are actively working on a resolution. Users may continue to experience disruptions until mitigation is complete. We will provide another update within 15 minutes.

  2. identified May 03, 2026, 06:11 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  3. monitoring May 03, 2026, 06:23 PM UTC

    A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  4. resolved May 03, 2026, 06:51 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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