CivicPlus incident

CivicPlus Payments EMV Device Performance Degradation

Resolved after 40 minutes, affecting Login and Payments and 1 more, on May 3, 2026.

resolved May 03, 2026, 09:55 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
May 03, 2026, 09:15 PM UTC
Resolved
May 03, 2026, 09:55 PM UTC
Duration
40m
Detected by Pingoru
May 03, 2026, 09:15 PM UTC

Affected components

LoginPaymentsLoginPaymentsLogin

Update timeline

  1. investigating May 03, 2026, 09:15 PM UTC

    We are currently investigating an issue with an upstream provider affecting CivicPlus Payments EMV devices. Users may experience a performance degradation related to EMV transactions.

  2. resolved May 03, 2026, 09:55 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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