CivicPlus incident

Email Not Being Received As Anticipated

Resolved after 36 minutes, affecting Login and Login and 1 more, on May 4, 2026.

resolved May 04, 2026, 10:13 PM UTC

Outbound system email is functioning normally and messages are sending as expected. We are continuing to monitor the system, and no email delivery issues are currently observed.

Started
May 04, 2026, 09:36 PM UTC
Resolved
May 04, 2026, 10:13 PM UTC
Duration
36m
Detected by Pingoru
May 04, 2026, 09:36 PM UTC

Affected components

LoginLoginLogin

Update timeline

  1. monitoring May 04, 2026, 09:36 PM UTC

    A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  2. resolved May 04, 2026, 10:13 PM UTC

    Outbound system email is functioning normally and messages are sending as expected. We are continuing to monitor the system, and no email delivery issues are currently observed.

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