CivicPlus incident

Recreation Management Payments Service Interruption

Resolved after 15 minutes, affecting Payments and Login and 1 more, on May 6, 2026.

resolved May 06, 2026, 09:45 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
May 06, 2026, 09:30 PM UTC
Resolved
May 06, 2026, 09:45 PM UTC
Duration
15m
Detected by Pingoru
May 06, 2026, 09:30 PM UTC

Affected components

PaymentsLoginPaymentsLoginPaymentsLogin

Update timeline

  1. identified May 06, 2026, 09:30 PM UTC

    We have identified the cause of the issue affecting Payments and are actively working on a resolution. Users may continue to experience transaction failures until mitigation is complete. We will provide another update within 15 minutes.

  2. resolved May 06, 2026, 09:45 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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