Resolved after 1 day 16 hours, on May 17, 2026.
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Update timeline
- identified May 17, 2026, 01:20 AM UTC
We are currently investigating an issue affecting the branding and two-factor authentication settings within CivicPlus login. This does not impact the ability to login. We are working to resolve the impact and will provide an update as soon as possible
- monitoring May 17, 2026, 02:25 AM UTC
Two-factor authentication settings have been restored. Custom branding settings for the CivicPlus login page and Resident portal are expected to auto-resolve within 24 hours.
- resolved May 18, 2026, 05:24 PM UTC
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
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