CivicPlus incident

Degraded Performance - Municipal Websites Open

Resolved after 8 hours 11 minutes, affecting Login and Login and 1 more, on October 21, 2026.

resolved Oct 21, 2026, 06:04 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Oct 21, 2026, 09:52 AM UTC
Resolved
Oct 21, 2026, 06:04 PM UTC
Duration
8h 11m
Detected by Pingoru
Oct 21, 2026, 09:52 AM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginLoginLoginLogin

Update timeline

  1. identified Oct 21, 2026, 09:52 AM UTC

    We have identified the cause of the issue affecting the RFP feature on a subset of sites and are actively working on a resolution. Users may continue to experience a 503 error until mitigation is complete. We will provide another update within 15 minutes.

  2. identified Oct 21, 2026, 10:21 AM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  3. monitoring Oct 21, 2026, 10:27 AM UTC

    A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  4. resolved Oct 21, 2026, 06:04 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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