Resolved after 4 hours 23 minutes, affecting Payments and Payments and 1 more, on October 20, 2026.
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Affected components
Update timeline
- investigating Oct 20, 2026, 09:41 PM UTC
We are aware of an service disruption originating with an upstream vendor causing possible service degradation with EMV transactions. We will provide an update when additional information becomes available.
- monitoring Oct 20, 2026, 10:05 PM UTC
A fix has been implemented by the upstream vendor and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
- resolved Oct 21, 2026, 02:04 AM UTC
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Your product runs on more than CivicPlus
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services