CivicPlus incident

Degraded Performance - Web Central

Resolved after 3 hours 28 minutes, affecting Login and Login and 1 more, on October 20, 2026.

resolved Oct 20, 2026, 09:22 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Oct 20, 2026, 05:53 PM UTC
Resolved
Oct 20, 2026, 09:22 PM UTC
Duration
3h 28m
Detected by Pingoru
Oct 20, 2026, 05:53 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Oct 20, 2026, 05:53 PM UTC

    We are currently investigating degraded performance affecting a subset of sites. Users may experience site slowness. We will provide an update within 15 minutes or sooner if additional information becomes available.

  2. investigating Oct 20, 2026, 06:09 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  3. investigating Oct 20, 2026, 06:23 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  4. investigating Oct 20, 2026, 06:42 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  5. investigating Oct 20, 2026, 06:57 PM UTC

    Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  6. monitoring Oct 20, 2026, 07:15 PM UTC

    Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  7. resolved Oct 20, 2026, 09:22 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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