CivicPlus incident

Degraded Performance - Recreation Management

Resolved after 5 hours 4 minutes, affecting Login and Login and 1 more, on October 20, 2026.

resolved Oct 20, 2026, 06:16 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Oct 20, 2026, 01:12 PM UTC
Resolved
Oct 20, 2026, 06:16 PM UTC
Duration
5h 4m
Detected by Pingoru
Oct 20, 2026, 01:12 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Oct 20, 2026, 01:12 PM UTC

    We are currently investigating an issue affecting performance. Users may experience issues logging in and navigating their site. We will provide an update within 15 minutes or sooner if additional information becomes available.

  2. monitoring Oct 20, 2026, 01:16 PM UTC

    A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  3. resolved Oct 20, 2026, 06:16 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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