Resolved after 2 days 19 hours, affecting Payments and Payments and 1 more, on October 9, 2026.
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Affected components
Update timeline
- monitoring Oct 09, 2026, 05:38 PM UTC
We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: https://status.cardconnect.com/incidents/fjm9p1srtpn8 If you are still experiencing issues, CardPointe recommends power cycling your EMV device. If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support.
- resolved Oct 12, 2026, 01:02 PM UTC
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
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