CivicPlus incident

Web Central Degraded Performance

Resolved after 1 day 6 hours, affecting Login and Login and 1 more, on October 5, 2026.

resolved Oct 06, 2026, 07:09 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Oct 05, 2026, 12:46 PM UTC
Resolved
Oct 06, 2026, 07:09 PM UTC
Duration
1d 6h
Detected by Pingoru
Oct 05, 2026, 12:46 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Oct 05, 2026, 12:46 PM UTC

    We are currently investigating a service disruption for select sites. We will provide an update within 30 minutes or sooner if additional information becomes available.

  2. identified Oct 05, 2026, 01:13 PM UTC

    We have identified the cause of the service disruption and are actively working on a resolution. Users may continue to experience delays loading select sites until mitigation is complete. We will provide another update within 30 minutes.

  3. identified Oct 05, 2026, 01:41 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  4. identified Oct 05, 2026, 02:10 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  5. identified Oct 05, 2026, 02:40 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  6. identified Oct 05, 2026, 03:06 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  7. identified Oct 05, 2026, 03:29 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  8. identified Oct 05, 2026, 04:00 PM UTC

    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  9. identified Oct 05, 2026, 04:31 PM UTC

    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  10. identified Oct 05, 2026, 04:57 PM UTC

    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  11. identified Oct 05, 2026, 05:28 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  12. identified Oct 05, 2026, 05:51 PM UTC

    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  13. identified Oct 05, 2026, 06:22 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  14. identified Oct 05, 2026, 06:49 PM UTC

    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  15. identified Oct 05, 2026, 07:15 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  16. identified Oct 05, 2026, 07:44 PM UTC

    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  17. identified Oct 05, 2026, 08:15 PM UTC

    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  18. identified Oct 05, 2026, 08:40 PM UTC

    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  19. identified Oct 05, 2026, 09:03 PM UTC

    We have identified the root cause and will begin deploying a fix at 9:00 PM CDT this evening to fully restore service. Users may continue to experience delays loading select sites until then. We will provide another update once the deployment is complete.

  20. monitoring Oct 06, 2026, 09:14 AM UTC

    A fix has been deployed and services are operating normally. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  21. resolved Oct 06, 2026, 07:09 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Your product runs on more than CivicPlus

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →