CivicPlus incident

Degraded Performance

Resolved after 22 hours 28 minutes, affecting Login and Login and 1 more, on October 1, 2026.

resolved Oct 02, 2026, 01:09 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Oct 01, 2026, 02:40 PM UTC
Resolved
Oct 02, 2026, 01:09 PM UTC
Duration
22h 28m
Detected by Pingoru
Oct 01, 2026, 02:40 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Oct 01, 2026, 02:40 PM UTC

    We are currently investigating a service disruption for select sites. We will provide an update within 15 minutes or sooner if additional information becomes available.

  2. monitoring Oct 01, 2026, 02:58 PM UTC

    Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  3. identified Oct 01, 2026, 04:40 PM UTC

    Our team continues to work on resolving the anomaly. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  4. identified Oct 01, 2026, 05:13 PM UTC

    Our team continues to work on resolving the anomaly. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  5. identified Oct 01, 2026, 05:36 PM UTC

    Our team continues to work on resolving the anomaly. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  6. identified Oct 01, 2026, 06:07 PM UTC

    Our team continues to work on resolving the anomaly. We will provide the next update within 30 minutes or sooner if additional information becomes available.

  7. monitoring Oct 01, 2026, 07:57 PM UTC

    Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  8. resolved Oct 02, 2026, 01:09 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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