CivicPlus incident
Upload failures with Word documents in Item and Agenda Files
Resolved after 2 days 20 hours, affecting Login and Login and 1 more, on September 21, 2026.
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Affected components
Update timeline
- identified Sep 21, 2026, 08:13 PM UTC
We have identified the cause of the issue affecting the ability to upload Word documents in Item Files and Agenda files and are actively working on a resolution. Users may continue to experience service disruption until mitigation is complete. We will provide another update within 1 hour
- identified Sep 21, 2026, 10:17 PM UTC
Our team continues to work on resolving the issue. We will provide the next update tomorrow morning or sooner if additional information becomes available.
- identified Sep 22, 2026, 02:11 PM UTC
Our team has identified the cause of the issue with Word Document uploads in Agenda and Item files, have implemented a fix, and will deploy the fix overnight. We will provide the next update tomorrow morning confirming the successful release and will monitor its performance.
- monitoring Sep 23, 2026, 04:32 PM UTC
A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
- resolved Sep 24, 2026, 04:30 PM UTC
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
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