Resolved after 4 hours 36 minutes, affecting Login and Login and 1 more, on September 21, 2026.
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Affected components
Update timeline
- identified Sep 21, 2026, 02:50 PM UTC
We have identified the cause of the issue affecting CivicSend and Document Center for Platinum Security and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 minutes.
- identified Sep 21, 2026, 03:06 PM UTC
Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.
- monitoring Sep 21, 2026, 03:19 PM UTC
A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
- resolved Sep 21, 2026, 07:26 PM UTC
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
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