CivicPlus incident

Rec Performance Degradation

Resolved after 2 hours 48 minutes, affecting Login and Login and 1 more, on September 18, 2026.

resolved Sep 18, 2026, 06:46 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Sep 18, 2026, 03:58 PM UTC
Resolved
Sep 18, 2026, 06:46 PM UTC
Duration
2h 48m
Detected by Pingoru
Sep 18, 2026, 03:58 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginLoginLoginLogin

Update timeline

  1. investigating Sep 18, 2026, 03:58 PM UTC

    We are currently investigating reports of service performance degradation. Updates will follow as more information becomes available. We will continue to share updates every 30 minutes, or sooner if additional information becomes available

  2. monitoring Sep 18, 2026, 04:12 PM UTC

    A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  3. resolved Sep 18, 2026, 06:46 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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