CivicPlus incident

Service Disruption

Resolved after 9 hours 20 minutes, affecting Login and Login and 1 more, on September 16, 2026.

resolved Sep 17, 2026, 01:07 AM UTC

This service disruption has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Sep 16, 2026, 03:47 PM UTC
Resolved
Sep 17, 2026, 01:07 AM UTC
Duration
9h 20m
Detected by Pingoru
Sep 16, 2026, 03:47 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Sep 16, 2026, 03:47 PM UTC

    We're currently investigating an intermittent service disruption to NextRequest services. Our team is actively working toward a resolution and will provide updates as we have them. We apologize for any disruption this may cause and appreciate your patience.

  2. investigating Sep 16, 2026, 04:03 PM UTC

    Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  3. investigating Sep 16, 2026, 04:17 PM UTC

    Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  4. investigating Sep 16, 2026, 04:32 PM UTC

    Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  5. investigating Sep 16, 2026, 04:46 PM UTC

    Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  6. investigating Sep 16, 2026, 05:00 PM UTC

    Our team continues to work on the intermittent service disruption. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  7. investigating Sep 16, 2026, 05:15 PM UTC

    We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available.

  8. investigating Sep 16, 2026, 05:45 PM UTC

    We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available.

  9. investigating Sep 16, 2026, 06:14 PM UTC

    We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available.

  10. investigating Sep 16, 2026, 06:44 PM UTC

    We are currently investigating a service disruption with the NextRequest application impacting all NextRequest users. We will provide updates every 30 minutes or sooner if additional information becomes available.

  11. investigating Sep 16, 2026, 06:53 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  12. investigating Sep 16, 2026, 07:22 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  13. investigating Sep 16, 2026, 07:51 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  14. investigating Sep 16, 2026, 08:20 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  15. investigating Sep 16, 2026, 08:50 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  16. investigating Sep 16, 2026, 09:19 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  17. investigating Sep 16, 2026, 09:49 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  18. investigating Sep 16, 2026, 10:18 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  19. investigating Sep 16, 2026, 10:47 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  20. investigating Sep 16, 2026, 11:17 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  21. investigating Sep 16, 2026, 11:46 PM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  22. investigating Sep 17, 2026, 12:20 AM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  23. investigating Sep 17, 2026, 12:49 AM UTC

    We have restored partial service to the NextRequest application allowing public users to submit and review requests, but we are still investigating an issue with document workflows for internal staff. We will continue to provide updates every 30 minutes on our Status Page or sooner if additional information becomes available.

  24. resolved Sep 17, 2026, 01:07 AM UTC

    This service disruption has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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