CivicPlus incident
Performance Degradation - Municipal Websites Central
Resolved after 20 hours 12 minutes, affecting Login and Login and 1 more, on September 10, 2026.
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
Affected components
Update timeline
- investigating Sep 10, 2026, 05:38 PM UTC
We are currently investigating an issue affecting our CivicSend Module. Users may experience text overlapping and messages being formatted in unexpected ways. We will provide an update when additional information becomes available.
- identified Sep 11, 2026, 01:30 AM UTC
We have identified the cause of the issue affecting our CivicSend module and are actively working on a resolution. Users may continue to experience text overlapping and messages being formatted in unexpected ways until mitigation is complete. We will provide another update when the issue has been resolved.
- monitoring Sep 11, 2026, 06:36 AM UTC
A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
- resolved Sep 11, 2026, 01:50 PM UTC
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
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