CivicPlus incident

Issues loading select modules

Resolved after 2 days 8 hours, affecting Login and Login and 1 more, on September 8, 2026.

resolved Sep 10, 2026, 02:00 PM UTC

This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Started
Sep 08, 2026, 05:23 AM UTC
Resolved
Sep 10, 2026, 02:00 PM UTC
Duration
2d 8h
Detected by Pingoru
Sep 08, 2026, 05:23 AM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. investigating Sep 08, 2026, 05:23 AM UTC

    We are currently investigating an issue affecting select modules. Site visitors may experience problems loading content and landing pages. We will provide an update within 15 minutes or sooner if additional information becomes available.

  2. investigating Sep 08, 2026, 05:35 AM UTC

    Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  3. investigating Sep 08, 2026, 05:49 AM UTC

    Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  4. investigating Sep 08, 2026, 05:59 AM UTC

    Our team continues to work on identifying the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.

  5. monitoring Sep 08, 2026, 06:17 AM UTC

    At this time, services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.

  6. resolved Sep 10, 2026, 02:00 PM UTC

    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

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