Cimplico Outage History
Cimplico is up right nowPingoru has recorded 16 incidents for Cimplico: 6 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Notice September 11, 2026 Degraded Performance 3h 29m Workpapers
Started Sep 11, 2026, 12:32 AM UTC· resolved Sep 11, 2026, 04:02 AM UTC
- investigating Sep 11, 2026, 12:32 AM UTC
Some users have noted degraded performance and loading throughout the app. Services are working but may be slow. We are investigating this issue currently.
- monitoring Sep 11, 2026, 01:16 AM UTC
Service has normalised and is being monitored.
- monitoring Sep 11, 2026, 04:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2026, 04:02 AM UTC
This incident has been resolved.
Notice July 23, 2026 Slow App Performance 4h 59m Workpapers
Started Jul 23, 2026, 10:40 PM UTC· resolved Jul 24, 2026, 03:39 AM UTC
- identified Jul 23, 2026, 10:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 23, 2026, 10:47 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 12:45 AM UTC
We've now identified the specific issue in the File system and are assessing options to restore functionality ASAP. It's likely service will be restored in the next 1-3hrs.
- monitoring Jul 24, 2026, 02:26 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 24, 2026, 02:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 24, 2026, 03:39 AM UTC
This incident has been resolved.
Notice May 22, 2026 Issues with users 2h 54m Workpapers
Started May 22, 2026, 07:14 AM UTC· resolved May 22, 2026, 10:08 AM UTC
- investigating May 22, 2026, 07:14 AM UTC
We are currently investigating an issue with loading users
- resolved May 22, 2026, 10:08 AM UTC
This incident has been resolved.
Notice February 4, 2026 Issues with Hire Purchase/Chattel Mortgage Calculation 7h 5m Workpapers
Started Feb 04, 2026, 10:36 PM UTC· resolved Feb 05, 2026, 05:41 AM UTC
- investigating Feb 04, 2026, 10:36 PM UTC
We are currently investigating an issue where some users are not able to access their firm.
- identified Feb 04, 2026, 11:18 PM UTC
The issue has been identified and is related to the use of the Hire Purchase/Chattel Mortgage calculation.
- identified Feb 04, 2026, 11:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 05, 2026, 03:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 05:41 AM UTC
This incident has been resolved.
Notice October 20, 2025 Global AWS Outage Affecting 3rd Party Connections + Performance 11h 25m Workpapers, Sync
Started Oct 20, 2025, 09:35 PM UTC· resolved Oct 21, 2025, 09:01 AM UTC
- monitoring Oct 20, 2025, 09:35 PM UTC
Some customers are experiencing slowness and issues logging with Xero and utilising Xero integration functionality due to an ongoing global issue with Amazon Web Services (AWS). You can continue using Cimplico Workpapers, but data updates from Xero may be delayed or error until the issue is fixed upstream.
- monitoring Oct 21, 2025, 05:23 AM UTC
Xero have made an update that technical teams have observed a return of normal services and are monitoring for any remaining impact
- resolved Oct 21, 2025, 09:01 AM UTC
This incident has been resolved.
Notice April 29, 2025 Onboarding Screen Redirect 20h 1m Workpapers
Started Apr 29, 2025, 02:05 AM UTC· resolved Apr 29, 2025, 10:07 PM UTC
- investigating Apr 29, 2025, 02:05 AM UTC
We are currently investigating an issue where some users who sign in via username/password are being redirected to the onboarding screen. To fix this, please logout and log back in.
- monitoring Apr 29, 2025, 02:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2025, 10:07 PM UTC
This incident has been resolved.
Major March 12, 2025 Trial Balance Sync Issues 22h 48m Workpapers
Started Mar 12, 2025, 11:41 PM UTC· resolved Mar 13, 2025, 10:29 PM UTC
- investigating Mar 12, 2025, 11:41 PM UTC
We are currently investigating an issue preventing some trial balances from refreshing.
- monitoring Mar 13, 2025, 05:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 10:29 PM UTC
This incident has been resolved
- postmortem Mar 14, 2025, 12:06 AM UTC
### **Problem** After launching the chart of accounts feature, users encountered account code conflicts when syncing from Xero. This issue arose because Xero bank accounts can have an empty string as their account code. Since our system treats non-null account codes as unique, this led to conflicts. ### **Solution** We updated the sync process to convert empty string account codes from Xero to `null` to resolve this. ### **Result** Following this change, users could successfully sync their Xero chart of accounts and related trial balances without conflicts.