Check Point incident
Harmony SASE: AWS US-EAST-1 Region Issue Impacting Platform Operations
Resolved after 3 hours 8 minutes, affecting Infrastructure Provisioning and User Authentication Services and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 20, 2025, 08:25 AM UTC
Due to an ongoing issue with Amazon Web Services (AWS) in the US-EAST-1 region, you may experience limited functionality when performing platform operations. The system continues to operate normally, and users can connect and work as usual, but certain administrative or background platform operations (such as configuration changes, updates, or provisioning tasks) may be delayed or temporarily unavailable. Our teams are actively monitoring the situation and will provide updates as soon as AWS resolves the issue.
- identified Oct 20, 2025, 08:41 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:33 AM UTC
This incident has been resolved.
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