Check Point Outage History
Check Point is up right nowPingoru has recorded 77 incidents for Check Point: 67 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 11 of 720 (2%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 13 | 36 of 720 (5%) |
| July 2026 | 5 | 6 of 744 (1%) |
| August 2026 | 4 | 9 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 548 (0%) |
Incidents, newest first
Critical September 27, 2026 Infinity Portal Data Services (Datatube) - Data services outage on Australia and Canada regions 37m Check Point Portal Data Services | Event Forwarding - AUS region
Started Sep 27, 2026, 05:44 AM UTC· resolved Sep 27, 2026, 06:21 AM UTC
- investigating Sep 27, 2026, 05:44 AM UTC
We are currently investigating the issue
- identified Sep 27, 2026, 06:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 27, 2026, 06:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 27, 2026, 06:21 AM UTC
This incident has been resolved.
- postmortem Sep 28, 2026, 12:55 PM UTC
Incident Duration: September 27, 02:30 - 06:00 UTC \(~3.5 hours\) Affected Services: DataTube - Canada, Australia regions ──────────────────────────── Overview On September 27, 2026, customers in the Canada and Australia regions experienced a service disruption due to a network configuration issue affecting connectivity to backend services. ──────────────────────────── Customer Impact Customers in the Canada and Australia regions could not ingest data, resulting in a backlog and delayed ingestion once service was restored ──────────────────────────── Root Cause The disruption was caused by a change in network configuration affecting connectivity between regional infrastructure components. Once the issue was identified and corrected, the service was fully restored. ──────────────────────────── Next Steps We are adding additional monitoring to detect this class of issue earlier, and reviewing our change management process to reduce the risk of similar incidents. We apologize for any inconvenience this may have caused.
Critical August 26, 2026 Threat Emulation and Threat Extraction services issues on EU site 2h 34m SandBlast Threat Emulation Cloud - Dublin, Ireland
Started Aug 26, 2026, 05:56 AM UTC· resolved Aug 26, 2026, 08:31 AM UTC
- investigating Aug 26, 2026, 07:56 AM UTC
we are currently investigating errors arriving from Threat Emulation on Europe site. this will have an affect on all requests arriving to Europe site. requests receives error from the site.
- monitoring Aug 26, 2026, 08:03 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2026, 08:05 AM UTC
we are starting to see requests arriving and handled normally. we are monitoring
- resolved Aug 26, 2026, 08:31 AM UTC
This incident has been resolved.
Minor August 25, 2026 Threat Emulation services Slowness in US 1h 18m SandBlast Threat Emulation Cloud - North Virginia, USA
Started Aug 25, 2026, 05:34 PM UTC· resolved Aug 25, 2026, 06:52 PM UTC
- investigating Aug 25, 2026, 05:34 PM UTC
We're investigating an issue causing slower response times. We'll share updates as we learn more.
- identified Aug 25, 2026, 06:36 PM UTC
We are continuing to investigate the issue, we do see some relief and response times are starting to get back to normal.
- monitoring Aug 25, 2026, 06:46 PM UTC
We identified an internal communication error between services and have applied a fix. We're now monitoring as things return to normal.
- resolved Aug 25, 2026, 06:52 PM UTC
This incident has been resolved.
Major August 25, 2026 SASE: Connectivity Failures on Israel-1 DC 2h 26m Israel
Started Aug 25, 2026, 08:19 AM UTC· resolved Aug 25, 2026, 10:46 AM UTC
- investigating Aug 25, 2026, 08:19 AM UTC
We are getting increased reports from customers unable to connect to gateways located in Israel-1 Data Center We are investigating the issue further and will provide an update shortly.
- monitoring Aug 25, 2026, 08:42 AM UTC
The primary ISP in the IL-1 DC (Bezeq) lost connectivity We failed over to the secondary ISP and connectivity to IL-1 resumed We are investigating the connectivity loss with Bezeq
- identified Aug 25, 2026, 09:05 AM UTC
Some gateways remain hung after the unexpected ISP failure We are looking into those specifically
- identified Aug 25, 2026, 09:31 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 25, 2026, 10:06 AM UTC
A fix have been implemented we are monitoring the results
- resolved Aug 25, 2026, 10:46 AM UTC
This incident has been resolved. The IL-1 Data Center is now fully operational, and all affected gateways have been restored to normal function.
Notice August 3, 2026 Spark Management - EU region - Error on save settings 3h
Started Aug 03, 2026, 07:00 AM UTC· resolved Aug 03, 2026, 10:00 AM UTC
- resolved Aug 03, 2026, 04:48 PM UTC
Devices wrongly appeared disconnected during this time. Errors appeared when attempting to create or save settings - plan / gateway. No impact on existing gateways connectivity. Incident time 7:00-10:00 AM UTC.
Minor July 29, 2026 Mobile Canada degragation 1h 21m Check Point Mobile Security - CA Region
Started Jul 29, 2026, 01:43 PM UTC· resolved Jul 29, 2026, 03:05 PM UTC
- investigating Jul 29, 2026, 01:43 PM UTC
We are currently investigating this issue.
- monitoring Jul 29, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 29, 2026, 01:57 PM UTC
Operation is a bit in issue we keep investigating
- monitoring Jul 29, 2026, 02:40 PM UTC
Issue was found and handled - monitoring
- resolved Jul 29, 2026, 03:05 PM UTC
This incident has been resolved.
Critical July 12, 2026 User Center and Support Center Service Disruption 45m UserCenter / PMAP, Support Center
Started Jul 12, 2026, 05:47 AM UTC· resolved Jul 12, 2026, 06:33 AM UTC
- investigating Jul 12, 2026, 05:47 AM UTC
We are currently investigating this issue.
- identified Jul 12, 2026, 06:14 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 12, 2026, 06:33 AM UTC
This incident has been resolved.
Major July 6, 2026 SASE: Zero Trust Applications Times Out 2h 10m Zero-Trust Applications
Started Jul 06, 2026, 09:04 AM UTC· resolved Jul 06, 2026, 11:15 AM UTC
- investigating Jul 06, 2026, 09:04 AM UTC
We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.
- investigating Jul 06, 2026, 09:35 AM UTC
All current reports of ZTA issues are generated from Israel-1 region Investigation continues
- monitoring Jul 06, 2026, 10:06 AM UTC
ISP in Israel-1 was swapped 20 mins ago Errors are not seen since in our logs, and customers reported issue is resolved We are monitoring closely
- resolved Jul 06, 2026, 11:15 AM UTC
Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il ZTA were recovered when ISP on Israel-1 was switched from Cellcom. Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP
Critical July 5, 2026 SaaS Security Outage 1h 3m Check Point SAAS Protect - EU Region, Check Point SAAS Protect - CA Region
Started Jul 05, 2026, 10:24 AM UTC· resolved Jul 05, 2026, 11:27 AM UTC
- investigating Jul 05, 2026, 10:24 AM UTC
We are currently investigating the issue.
- resolved Jul 05, 2026, 11:27 AM UTC
This incident is resolved.
Minor June 29, 2026 EU Data Ingestion Disruption - June 29-30, 2026 1h 30m
Started Jun 29, 2026, 08:00 AM UTC· resolved Jun 29, 2026, 09:30 AM UTC
- resolved Jul 01, 2026, 11:00 AM UTC
Incident Duration: June 29, 08:00 UTC – June 30, 09:30 UTC (~26 hours) Affected Services: Datatube EU Production - West Europe region Affected Products: CloudGuard WAF, Playblocks, XDR ──────────────────────────── Overview On June 29–30, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region, a small portion of events experienced delayed processing during this window. ──────────────────────────── Customer Impact During the incident window, approximately ~0.2% of total EU ingestion events were affected across products. Customers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced: - Delayed visibility of security events in dashboards and reports - Delayed data in queries covering the June 29–30 window ──────────────────────────── Incident Timeline (UTC) Jun 29 – 08:00 First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams. Jun 29 – 10:00 First mitigation applied - provided temporary partial relief. Jun 29 – 13:30 Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief. Jun 29 – 18:00 Issue confirmed as affecting multiple products; joint investigation continued. Jun 29 – 21:15 Capacity expanded to stabilize the environment and protect against further degradation. Jun 30 – 05:00 Final diagnostic steps executed to isolate root cause precisely. Jun 30 – 09:30 Root cause confirmed and resolved; all services fully restored. The investigation required coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress. ──────────────────────────── Root Cause A misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective. ──────────────────────────── Next Steps & Action Items 1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions. 2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact. 3. Improve client-side monitoring to surface connection-level failures and latencies earlier. 4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.
Major June 27, 2026 User Center Service Disruption 1h 14m UserCenter / PMAP
Started Jun 27, 2026, 06:35 AM UTC· resolved Jun 27, 2026, 07:50 AM UTC
- investigating Jun 27, 2026, 06:35 AM UTC
We are currently investigating this issue.
- monitoring Jun 27, 2026, 07:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2026, 07:50 AM UTC
This incident has been resolved.
Minor June 21, 2026 S1C is availble only through SmartConsole and not the portal's Web SmartConsole –
Started Jun 21, 2026, 11:00 PM UTC· resolved Jun 21, 2026, 11:00 PM UTC
- resolved Jun 22, 2026, 10:10 AM UTC
The Web SmartConsole on the Portal was unavailable for few hours, customers could work regularly with Installed SmartConsole or Streamed SmartConsole
Critical June 10, 2026 UK Infinity Portal outage 45m Check Point Portal UK Region
Started Jun 10, 2026, 02:52 AM UTC· resolved Jun 10, 2026, 03:37 AM UTC
- investigating Jun 10, 2026, 02:52 AM UTC
Due to Infrastructure issues inside Infinity Portal UK region, Infinity Portal customers in UK data residency are not able to login to the portal. We are working to mitigate that.
- investigating Jun 10, 2026, 02:54 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 10, 2026, 03:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 03:37 AM UTC
This incident has been resolved.
Notice June 7, 2026 Portal Data Services: Data Latency - US Data Residency 2h 9m Check Point Portal Data Services (DataTube)
Started Jun 07, 2026, 04:50 PM UTC· resolved Jun 07, 2026, 06:59 PM UTC
- identified Jun 07, 2026, 04:50 PM UTC
Users may experience increased latency for security logs and events in the Infinity Portal.
- identified Jun 07, 2026, 04:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 07, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2026, 06:59 PM UTC
This incident has been resolved.
Minor June 2, 2026 Event Forwarding export delay 1d 1h Check Point Portal Data Services | Event Forwarding - EU region, Check Point Portal Data Services | Event Forwarding - US region
Started Jun 02, 2026, 09:28 AM UTC· resolved Jun 03, 2026, 10:44 AM UTC
- identified Jun 02, 2026, 09:28 AM UTC
Some customers may experience delays in logs arrival time
- monitoring Jun 02, 2026, 07:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 10:44 AM UTC
This incident has been resolved.
Critical June 1, 2026 Policy Insights - Fail to fetch suggestions 1h 30m Network Security Management - Policy Insights - US Region
Started Jun 01, 2026, 01:36 PM UTC· resolved Jun 01, 2026, 03:06 PM UTC
- investigating Jun 01, 2026, 01:36 PM UTC
We are currently investigating this issue.
- resolved Jun 01, 2026, 03:06 PM UTC
This incident has been resolved.
Notice June 1, 2026 Reach my Device access failures –
Started Jun 01, 2026, 01:00 AM UTC· resolved Jun 01, 2026, 01:00 AM UTC
- resolved Jun 01, 2026, 10:58 AM UTC
Users were unable to access Spark gateways through the service. The issue was caused by recent infrastructure changes that unintentionally impacted RMD access, resulting in valid access requests being rejected. The issue was resolved at 04:25 AM UTC.
Critical May 31, 2026 updates.checkpoint.com is down 17m Check Point Firewall Update Service
Started May 31, 2026, 11:48 AM UTC· resolved May 31, 2026, 12:05 PM UTC
- identified May 31, 2026, 11:48 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 31, 2026, 11:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 31, 2026, 11:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 12:05 PM UTC
This incident has been resolved.
Critical May 13, 2026 Policy Insights - Fail to retrieve suggestions 1h 52m Network Security Management - Policy Insights - EU Region
Started May 13, 2026, 03:40 PM UTC· resolved May 13, 2026, 05:32 PM UTC
- investigating May 13, 2026, 03:40 PM UTC
We are currently investigating this issue.
- investigating May 13, 2026, 05:29 PM UTC
We are continuing to investigate this issue.
- resolved May 13, 2026, 05:32 PM UTC
This incident has been resolved.
Major April 27, 2026 Identity and Trust - Temporary Service Disruption on US region 1h 39m Identity and Trust - US Region
Started Apr 27, 2026, 02:12 PM UTC· resolved Apr 27, 2026, 03:52 PM UTC
- investigating Apr 27, 2026, 02:12 PM UTC
We are currently experiencing partial service disruptions. The issue is under investigation.
- resolved Apr 27, 2026, 03:52 PM UTC
This incident has been resolved.
Critical April 26, 2026 User Center service disruption 17m UserCenter / PMAP, Support Center
Started Apr 26, 2026, 09:59 AM UTC· resolved Apr 26, 2026, 10:16 AM UTC
- investigating Apr 26, 2026, 09:59 AM UTC
We are currently investigating an issue causing the User Center and Support Center to be unavailable. Our team is working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.
- resolved Apr 26, 2026, 10:16 AM UTC
This incident has been resolved.
Critical April 20, 2026 Reach my device service is unavailable 2h 9m Check Point Spark Reach My Device Service (SMB Appliances)
Started Apr 20, 2026, 09:40 AM UTC· resolved Apr 20, 2026, 11:49 AM UTC
- investigating Apr 20, 2026, 09:40 AM UTC
We are currently investigating this issue.
- identified Apr 20, 2026, 11:05 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 20, 2026, 11:49 AM UTC
This incident has been resolved.
Major April 18, 2026 Spark Management - Application errors on MSSP account type 34m Spark Management Portal - EU Region, Spark Management Portal - US Region, Spark Management Portal - India Region, Spark Management Portal - Australia Region
Started Apr 18, 2026, 06:54 PM UTC· resolved Apr 18, 2026, 07:29 PM UTC
- identified Apr 18, 2026, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 18, 2026, 07:29 PM UTC
This incident has been resolved.
Minor April 15, 2026 Harmony Endpoint Portal involving the Asset Management and Organizational Units 1h 25m Check Point Endpoint Security - EU Region, Check Point Endpoint Security - US Region, Check Point Endpoint Security – APAC Region, Check Point Endpoint Security - UAE Region and 1 more
Started Apr 15, 2026, 02:11 PM UTC· resolved Apr 15, 2026, 03:36 PM UTC
- investigating Apr 15, 2026, 02:11 PM UTC
we are currently experiencing a service interruption in the Harmony Endpoint Portal involving the Asset Management and Organizational Units. They are currently failing to load across all regions. Our teams have identified the root cause and are actively working on implementing a solution. We will keep you updated as we make progress and once the service is fully restored.
- resolved Apr 15, 2026, 03:36 PM UTC
This incident has been resolved
Major April 9, 2026 updates.checkpoint.com is facing a partial service disruption 19m Check Point Firewall Update Service
Started Apr 09, 2026, 01:59 PM UTC· resolved Apr 09, 2026, 02:19 PM UTC
- investigating Apr 09, 2026, 01:59 PM UTC
We are currently investigating this issue.
- resolved Apr 09, 2026, 02:19 PM UTC
This incident has been resolved.