Check Point incident
Infinity Portal Data Services (Datatube) - Data services outage on Australia and Canada regions
Resolved after 37 minutes, affecting Check Point Portal Data Services | Event Forwarding - AUS region, on September 27, 2026.
Incident Duration: September 27, 02:30 - 06:00 UTC \(~3.5 hours\) Affected Services: DataTube - Canada, Australia regions ──────────────────────────── Overview On September 27, 2026, customers in the Canada and Australia regions experienced a service disruption due to a network configuration issue affecting connectivity to backend services. ──────────────────────────── Customer Impact Customers in the Canada and Australia regions could not ingest data, resulting in a backlog and delayed ingestion once service was restored ──────────────────────────── Root Cause The disruption was caused by a change in network configuration affecting connectivity between regional infrastructure components. Once the issue was identified and corrected, the service was fully restored. ──────────────────────────── Next Steps We are adding additional monitoring to detect this class of issue earlier, and reviewing our change management process to reduce the risk of similar incidents. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Sep 27, 2026, 05:44 AM UTC
We are currently investigating the issue
- identified Sep 27, 2026, 06:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 27, 2026, 06:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 27, 2026, 06:21 AM UTC
This incident has been resolved.
- postmortem Sep 28, 2026, 12:55 PM UTC
Incident Duration: September 27, 02:30 - 06:00 UTC \(~3.5 hours\) Affected Services: DataTube - Canada, Australia regions ──────────────────────────── Overview On September 27, 2026, customers in the Canada and Australia regions experienced a service disruption due to a network configuration issue affecting connectivity to backend services. ──────────────────────────── Customer Impact Customers in the Canada and Australia regions could not ingest data, resulting in a backlog and delayed ingestion once service was restored ──────────────────────────── Root Cause The disruption was caused by a change in network configuration affecting connectivity between regional infrastructure components. Once the issue was identified and corrected, the service was fully restored. ──────────────────────────── Next Steps We are adding additional monitoring to detect this class of issue earlier, and reviewing our change management process to reduce the risk of similar incidents. We apologize for any inconvenience this may have caused.
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