Check Point incident
Spark Management - EU - Gateways appear disconnected
Resolved after 1 hour 38 minutes, affecting Spark Management Portal - EU Region, on March 27, 2026.
Incident has been resolved. Timeframe: The issue started at 6:45 AM UTC and was resolved at 12:20 PM UTC. Impact: During this time, gateways failed to communicate with Spark Management and appeared disconnected in the Spark Management application. Root Cause: An internal error caused failures in the gateway heartbeat flow due to a shared file exceeding its size limit. Resolution: Proper handling and rotation mechanisms were added for this file to prevent recurrence. The fix has been applied to all Spark Management instances across all supported regions, although the impact was limited to the EU data residency.
Affected components
Update timeline
- investigating Mar 27, 2026, 10:21 AM UTC
We are currently investigating this issue.
- resolved Mar 27, 2026, 11:59 AM UTC
Incident has been resolved. Timeframe: The issue started at 6:45 AM UTC and was resolved at 12:20 PM UTC. Impact: During this time, gateways failed to communicate with Spark Management and appeared disconnected in the Spark Management application. Root Cause: An internal error caused failures in the gateway heartbeat flow due to a shared file exceeding its size limit. Resolution: Proper handling and rotation mechanisms were added for this file to prevent recurrence. The fix has been applied to all Spark Management instances across all supported regions, although the impact was limited to the EU data residency.
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