Resolved after 14 hours 37 minutes, affecting Contacting us, on August 17, 2026.
We have a problem with one of our systems right now. It means that you may not get a response from us if you message us today. That also means that more people than usual are trying to call us today, so it might take us a little longer to pick up. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and we'll update you as soon as we know more. We're sorry for any problems this causes you.
Affected components
Update timeline
- identified Aug 17, 2026, 07:20 PM UTC
We have a problem with one of our systems right now. It means that you may not get a response from us if you message us today. That also means that more people than usual are trying to call us today, so it might take us a little longer to pick up. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and we'll update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Aug 18, 2026, 09:58 AM UTC
This incident is resolved.
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