Chase UK incident

Trouble with balances and using your card

Resolved after 46 minutes, affecting Using your card, on October 14, 2026.

investigating Oct 14, 2026, 03:27 PM UTC

A problem with our systems means that you may have trouble seeing your card details in the app right now. This may affect online payments, as your card name, number, expiry date and security code won't be visible for now. You may also have trouble with some online card transactions. You can still use your card in-store. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

Started
Oct 14, 2026, 03:27 PM UTC
Resolved
Oct 14, 2026, 04:13 PM UTC
Duration
46m
Detected by Pingoru
Oct 14, 2026, 03:27 PM UTC

Affected components

Using your card

Update timeline

  1. investigating Oct 14, 2026, 03:27 PM UTC

    A problem with our systems means that you may have trouble seeing your card details in the app right now. This may affect online payments, as your card name, number, expiry date and security code won't be visible for now. You may also have trouble with some online card transactions. You can still use your card in-store. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. resolved Oct 14, 2026, 04:13 PM UTC

    This incident has been resolved.

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