Chase UK incident

We're sorry

Resolved after 7 hours 27 minutes, affecting Contacting us, on September 16, 2026.

investigating Sep 16, 2026, 10:48 AM UTC

We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.

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Started: Sep 16, 2026, 08:57 AM UTC
Resolved: Sep 16, 2026, 04:25 PM UTC
Duration: 7h 27m
Detected by Pingoru: Sep 16, 2026, 08:57 AM UTC

Affected components

Contacting us

Update timeline

investigating Sep 16, 2026, 08:57 AM UTC

We can't help you with your account at the moment, only general questions.
investigating Sep 16, 2026, 09:54 AM UTC

We are continuing to investigate this issue.
investigating Sep 16, 2026, 10:48 AM UTC

We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.
resolved Sep 16, 2026, 04:25 PM UTC

This incident has been resolved.

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