Chase UK incident

Issues opening saver accounts

Resolved after 2 hours 21 minutes, affecting Rewards, on July 31, 2026.

investigating Jul 31, 2026, 08:32 AM UTC

We have a problem with one of our systems at the moment. It means you can’t open a new saver account right now. Everything else works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

Started
Jul 31, 2026, 08:32 AM UTC
Resolved
Jul 31, 2026, 10:54 AM UTC
Duration
2h 21m
Detected by Pingoru
Jul 31, 2026, 08:32 AM UTC

Affected components

Rewards

Update timeline

  1. investigating Jul 31, 2026, 08:32 AM UTC

    We have a problem with one of our systems at the moment. It means you can’t open a new saver account right now. Everything else works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Jul 31, 2026, 10:54 AM UTC

    This incident has been resolved.

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