Chase UK incident

Transactions are updating slowly right now

Resolved after 5 hours 18 minutes, affecting Seeing balances and activity, on March 4, 2026.

investigating Mar 04, 2026, 08:29 AM UTC

We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are taking longer to show up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. If you generate a custom statement, transactions may not appear there either. Please try again later today. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

Started
Mar 04, 2026, 03:28 AM UTC
Resolved
Mar 04, 2026, 08:47 AM UTC
Duration
5h 18m
Detected by Pingoru
Mar 04, 2026, 03:28 AM UTC

Affected components

Seeing balances and activity

Update timeline

  1. investigating Mar 04, 2026, 03:28 AM UTC

    We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are not showing up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. investigating Mar 04, 2026, 08:29 AM UTC

    We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are taking longer to show up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. If you generate a custom statement, transactions may not appear there either. Please try again later today. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  3. resolved Mar 04, 2026, 08:47 AM UTC

    This incident has been resolved.

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