Resolved after 7 hours 43 minutes, affecting Making regular payments, on January 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 03, 2025, 09:09 AM UTC
We have a problem with some of our systems at the moment. It means that some salary and benefit payments are delayed this morning. Other payments in and out of your account should work as normal. We'll be in touch about what to do if this issue impacted your ability to pay Direct Debits or standing orders. Your card should work as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jan 03, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 03, 2025, 01:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 03, 2025, 04:52 PM UTC
This incident is now resolved.
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